Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 3 Pre-Installation Tasks
Simulated Phones Configuration
3-8
Remote Silent Monitoring Installation and Administration Guide
Line DN to Simphone Device Association
Each simphone device must have a line directory number (DN) created for it. In
this procedure, a DN of 5040 is assigned to the first simphone device. Subsequent
lines must have a range that is incrementally sequential (e.g., 5041, 5042) and not
used by another device.
this procedure, a DN of 5040 is assigned to the first simphone device. Subsequent
lines must have a range that is incrementally sequential (e.g., 5041, 5042) and not
used by another device.
To add a line DN to a simphone device:
Step 1
Click the Line [1] - Add a new DN link in the Association Information panel.
Step 2
Enter the parameters as listed in Table 3-2. Parameters marked with an asterisk
(*) are optional; those not listed may be left to their default settings.
(*) are optional; those not listed may be left to their default settings.
Step 3
Click Save. Your first simphone and its associated line DN is now configured.
Maximum Calls
2 (two)
Busy Trigger
1 (one)
Table 3-1
Simphone Device Parameters
Table 3-2
Line DN Parameters
Parameter
Setting
Directory Number
5040
Route Partition
RSMSimPhone
CTI Control
Yes
Voice Mail Profile
No voicemail
Calling Search Space
RSMSimPhone
Presence Group
Standard Presence group
User Hold MOH Audio Source *
1-SampleAudioSource
Network Hold MOH Audio Source *
1-SampleAudioSource
Line1 on Device <MAC ADDR>
Monitoring Calling Search Space (CSS)
Monitoring Calling Search Space (CSS)
RSM SimPhone