Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Navigate to Bulk Administration > Phones > Insert Phones.

Select Insert Phones All Details, and then select rsmsimphones.csv from the 
File Name pull-down menu.

Enter Insert RSMSimPhones for the Job Description, and then select Run 
Immediately.

Click Submit. The file is imported into the system.

Navigate to Bulk Administration > Job Scheduler.

Enter Insert RSMSimPhones in the Find Jobs text box. Ensure that Description 
is selected in the left pull-down menu, and that begins with is selected for the 
right pull-down menu. 

Click Find. The Insert RSMSimPhones job is now listed. Verify that the job status 
is either Processing or Completed. 

Once the job status is completed, review the phones you created by navigating to 
Device > Phones. 

Enter SEP00005E in the Find Phone textbox, then click Find.

The simphone devices you created appear in the returned results. 

The first five simphone devices created for each cluster are automatically 
assigned to the VLEngine login pool. The login pool performs a test login to CTI 
OS when a caller is authenticated by RSM, to support the VLEngine 
authentication mechanism. 

Since CTI OS logins are performed on these simphone devices, they must be 
associated with the pguser account on each Unified CM cluster. They must also 
have Cisco Unified ICME device targets created for them, as described below. 

Device target creation is required only for Unified CCE. You do not need to create 
device targets if you are using Cisco Unified System Contact Center Enterprise 
(Unified SCCE) or if the Cisco UCCE PG type is IPCC.