Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 3 Pre-Installation Tasks
RSM User Group Creation
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Remote Silent Monitoring Installation and Administration Guide
RSM User Group Creation
A RSM user group must be created for each cluster used by RSM. This provides
the user with the necessary system permissions that would otherwise be available
only to the CCM Super Administrator.
the user with the necessary system permissions that would otherwise be available
only to the CCM Super Administrator.
To add a RSM user group to a cluster:
Step 1
Navigate to User Management > User Group.
Step 2
Click Add New.
Step 3
Enter Remote Silent Monitoring in the Name field, then click Save.
Step 4
Navigate to User Management > User Group.
Step 5
Click Find to display all user groups.
Step 6
Click the i icon in the Roles column for the Remote Silent Monitoring group.
Step 7
Click Assign Role to Group. A new window appears.
Step 8
Click Find to display all group roles.
Step 9
Select the following roles:
•
Standard CTI Allow Call Monitoring
•
Standard CTI Allow Control of All Devices
•
Standard CTI Enabled
Step 10
Click Add Selected. The User Group Configuration page reappears.
Step 11
Click Save.
RSM Application User Creation
An application user named rsmuser must be created on each Call Manager cluster
for RSM. This user derives its permissions from the user group previously
created. The rsmuser must be associated with all simphones in the cluster (with
the exception of simphones in the login pool). It must also be associated with all
agent phones that RSM can monitor.
for RSM. This user derives its permissions from the user group previously
created. The rsmuser must be associated with all simphones in the cluster (with
the exception of simphones in the login pool). It must also be associated with all
agent phones that RSM can monitor.