Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
4-1
Remote Silent Monitoring Installation and Administration Guide
C H A P T E R
4
Installation
This chapter describes how to install the RSM server from the installation CD.
Information on environment variables, installed directory structure, ports used,
and security settings is also provided.
Information on environment variables, installed directory structure, ports used,
and security settings is also provided.
The installer automatically enables the VLEngine and PhoneSim services to run
at startup. Refer to Chapter 6, RSM Services, for information on how to enable,
check, and restart these services.
at startup. Refer to Chapter 6, RSM Services, for information on how to enable,
check, and restart these services.
Note
Before you install RSM, you must first perform the pre-installation tasks, as
described in Chapter 3.
described in Chapter 3.
Patch Installation
The patch installer does not support a full installation of RSM. It includes only
those specific files and configurations that need to be updated or created for the
patch. The patch installer is available from www.cisco.com.
those specific files and configurations that need to be updated or created for the
patch. The patch installer is available from www.cisco.com.
Caution
During patch installation, the VLEngine and PhoneSim services are stopped then
re-started once installation is complete. Thus, all monitoring sessions in progress
will be terminated, and no new sessions can be initiated until patch installation is
complete.
re-started once installation is complete. Thus, all monitoring sessions in progress
will be terminated, and no new sessions can be initiated until patch installation is
complete.