Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

During installation, the patch installer will check the product version registry key 
to ensure that the base RSM installation is present on the server, and will then 
update the key to reflect the patch version. The patch installer creates a backup 
directory for all previous files, at C:\CiscoRSM\Backup_<prior version>, to 
facilitate rollback by the patch uninstaller, if required.

The installer program installs the RSM application files, and the following 
dependencies: 

Apache Tomcat application server

Java Service Wrapper

You must disable Cisco Security Agent (CSA) before installing RSM, and then 
enable it once installation is complete. Refer to the Installing Cisco Security 
Agent for Cisco Unified Communications Manager document for your Unified 
CM release, located at 

Partition your C: drive for 72G (minimum), in NTFS format. 

Insert the RSM CD, navigate to the CD root, and run setup.exe.

The RSM Setup Program starts. Follow the onscreen instructions to install RSM 
to the C:\CiscoRSM directory. 

Once the installation is complete, the RSM Configuration Manager utility is 
launched. This utility is used to set the configuration settings for RSM, as stored 
in the Windows Registry.