Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

4-7

Remote Silent Monitoring Installation and Administration Guide

Chapter 4 Installation

Directory Structure

RSM creates the following directories with the following files upon installation:

Table 4-1

RSM Directory Structure

Directory

Files

C:\WINDOWS\java\lib

JTAPI client library files

C:\Program Files\JTAPITools

Cisco JTAPI client library sample
applications and documentation

C:\CiscoRSM\phonesim\logs

PhoneSim log files

C:\CiscoRSM\docs

RSM documentation

C:\CiscoRSM\vlengine\bin

Runtime RSM dependencies:
ICE_JNIRegistry.DLL

C:\CiscoRSM\vlengine\logs

VLEngine log files

C:\CiscoRSM\vlengine\lib

RSM dependency JARs:

JavaCIL-7.1.jar - CTI OS
jtds-1.2.jar - JTDS (MS SQL connectivity)
registry.jar - ICE Registry (Windows regedit)

C:\CiscoRSM\vlengine\tomcat

Apache Tomcat installation directories:
conf \wrapper.conf -- launch configuration