Cisco Cisco Unified Contact Center Enterprise 9.0(1) Documentation Roadmaps
C H A P T E R
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Configuration guides
This section lists the configuration guides for Cisco Unified Contact Center Enterprise.
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Port Utilization Guide for Cisco Unified ICM/CCE Hosted
This document provides a list of the TCP and UDP ports used by Cisco Contact Center products. It provides
information for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when
an Architecture for Voice, Video and Integrated Data (AVVID) solution is implemented.
information for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when
an Architecture for Voice, Video and Integrated Data (AVVID) solution is implemented.
The document is found here:
Serviceability Best Practices Guide for Cisco Unified ICM/CCE
Hosted
Hosted
This document provides information to effectively monitor and manage Unified Contact Center Enterprise
(Unified CCE) / Hosted (Unified CCH) and Cisco Unified Intelligent Contact Management Enterprise (Unified
ICME) and Hosted (Unified ICMH).
(Unified CCE) / Hosted (Unified CCH) and Cisco Unified Intelligent Contact Management Enterprise (Unified
ICME) and Hosted (Unified ICMH).
The document is found here:
Documentation Guide for Cisco Unified Contact Center Enterprise Release 9.0
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