Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Database Administration
When you install a new Logger, you must create its central database. When you create a database,
you must specify the size of its data or log file (or files). The data file (or files) size should be
sufficient for all the data you expect the database to hold.
you must specify the size of its data or log file (or files). The data file (or files) size should be
sufficient for all the data you expect the database to hold.
The size of the central database depends on the size of your call center, your expected call load,
and your specific data retention requirements. Based on your expectations and requirements,
you can create a central database of the appropriate size.
and your specific data retention requirements. Based on your expectations and requirements,
you can create a central database of the appropriate size.
You must create an HDS database on a real-time Administration & Data Server. The same
considerations that affect the size of the central database also affect the size of the HDS database.
considerations that affect the size of the central database also affect the size of the HDS database.
Over time, the size of your enterprise or your call volumes might change significantly. Therefore,
you might need to resize the central and HDS databases to meet new requirements.
you might need to resize the central and HDS databases to meet new requirements.
This chapter presents the ICM Database Administration (ICMDBA) tool, the Database Sizing
Estimator applet, and the Database Retriever dialog, that give you the capability to manage your
Logger and local databases (awdb).
Estimator applet, and the Database Retriever dialog, that give you the capability to manage your
Logger and local databases (awdb).
This chapter contains the following topics:
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Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x
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Chapter 4