Cisco Cisco IPCC Web Option Maintenance Manual

five-minute values change frequently, they are not synchronized across the central databases
of a duplexed Central Controller.

For the tables in which the Historical data and Real-time data are stored, refer to the Database
Schema Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.

Central Database

The central database on the Logger contains the following types of data:

•

Full configuration information for the enterprise

•

All routing scripts—current and, if you choose to save them, past versions

•

Event data

•

Call detail data

•

Five-minute summary data

•

Half-hour only historical data, which consists of application gateway, campaign, dialer skill
group, network trunk group, physical controller, route, trunk group, and translation route
data

•

Interval historical data (15-minute or half-hour), which consists of agent, agent skill group,
call type, call type skill group, campaign query rule, dialer, peripheral, service, and skill
group data

The Unified ICM central database maintains five-minute summary and interval (15-minute or
half-hour) historical data for each:

•

Route

•

Service

•

Skill group

•

Trunk group

It also maintains five-minute summary data for Routing Clients and Scripts data for Application
Gateways and Network Trunk Groups. Although you can view these data in reports, you cannot
modify them directly or indirectly.

For specific information on the tables of the Unified ICM databases, refer to the Database
Schema Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted or the online ICM
Schema Help.

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x