Cisco Cisco IPCC Web Option Maintenance Manual

In this deployment, all agent-related historical data is replicated to an HDS.

This deployment type supports the following Logger setup:

•

Maximum of 2 Loggers

•

Maximum of 2 Historical Data Servers allowed per Logger side

There are three options available for an Administration & Data Server role in a small to medium
deployment:

•

Administration Server, Real-time and Historical Data Server and Detail Data Server
(AW-HDS-DDS): Stores real-time, historical, call detail, and call variable data, including
agent historical data filtered by peripheral

This role is similar to the "Distributor AW with HDS" role in previous ICM releases. It
provides ability for configuration changes as well as both real-time and historical reporting.
The real-time and historical reporting is supported using one of two reporting clients:
WebView server or Cisco Unified Intelligence Center (CUIC). The call detail and call variable
data are supported for custom reporting data extraction to meet the requirements for System
Call Trace tool and feed historical data to the CUIS (Archiver).

•

Administration Server and Real-time Data Server (AW): Stores real-time data, including
agent historical data filtered by peripheral, but no historical data

This role is similar to the "Distributor AW" role in previous ICM releases. This role provides
the ability for configuration changes as well as for real-time reporting. The real-time reporting
is supported using either WebView server or Cisco Unified Intelligent Center (Reporting
client). This role does not support historical reporting.

•

Configuration-Only Administration Server: HDS is not enabled and real-time reporting
is turned off. This deployment only allows configuration changes with no real-time and
historical reporting.

Refer to the Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted for
details about how to use the Web Setup tool to add Administration & Data Servers.

Large Historical Data Server Deployments

• Before reviewing this section, review the Cisco Unified Contact Center Enterprise 8.x Solution

Reference Network Design (SRND) at 

 for scalability details about

large deployments.

• This deployment is not supported in Unified SCCE; however, Unified SCCE Release 7.5 is

supported in the 8.0(1) solution.

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x