Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide
IPCC System PG for Outbound Option
The IPCC System PG combines two PGs (Cisco Communications Manager and IVR PGs) into one PG and
is only supported with Unified IP IVR.
is only supported with Unified IP IVR.
Setting up an IPCC System PG for Outbound Option campaigns consists of two tasks:
• Configuring the IPCC System PG.
• Adding the PG in Web Setup tool.
Use the Unified ICM Script Editor and create an administrative script. The following illustration is an example
of an administrative script.
of an administrative script.
Figure 125: Example IPCC System PG for Outbound Option Campaign Administrative Script
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Scripts in a Unified CCE environment
IPCC System PG for Outbound Option