Cisco Cisco IPCC Web Option Maintenance Manual

How to Configure Network Transfer from a CTI OS Desktop

To configure network transfer from a CTI OS Desktop, complete the following steps:

1. Define a “Dialed Number Plan” in ICM software. The routing client is the IPCC PIM and

the dialed number is the one defined before for the IPCC PIM (that is, IPCC_PIM.9999).

2. Set the Post Route to Yes and the Plan to International.

3. In the Agent Desk Settings, check all the Outbound access check boxes.

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)