Cisco Cisco IPCC Web Option Maintenance Manual
Routing Voice Calls with IPCC Enterprise
This chapter contains the following topics:
•
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How to Set Up IPCC Enterprise Voice Routing
How to Configure a Device Target with IPCC Enterprise
Purpose
Command or Action
Creates device.
Add/configure IP Phone on Unified CM.
Step 1
Ensures that ICM can send this string
to the Unified CM to initialize the
device.
to the Unified CM to initialize the
device.
Create/configure a Device Target on ICM software, being sure to
enter the Dialed Number associated with the IP Phone. Use this
string when entering the dialed number: /devtype ciscophone/dn
9510.
enter the Dialed Number associated with the IP Phone. Use this
string when entering the dialed number: /devtype ciscophone/dn
9510.
Step 2
Example:
ICM Configuration Manager > Targets > Device
Target > Device Target Explorer
Maps the user and CTI Route Point.
Associate the device in Unified CM with the selected Global User.
Step 3
Setting up Duplicate Extensions in Multi-Site IPCC Enterprise Installations
You can use duplicate extensions in different sites in a multi-site IPCC Enterprise configuration.
To accomplish this, you must associate the device targets with the appropriate peripheral using
the /PID configuration parameter. This ensures that the device target is tied to the peripheral;
other peripherals will not recognize it.
To accomplish this, you must associate the device targets with the appropriate peripheral using
the /PID configuration parameter. This ensures that the device target is tied to the peripheral;
other peripherals will not recognize it.
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
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Chapter 5