Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Figure 113: Setting Skill Group Variables (OutboundControl and OutboundPercent)

Transfer to IVR Using Outbound Option with IP IVR

The following illustration displays a routing script for a transfer to IVR campaign using Outbound
Option with IP IVR. (Refer to the Outbound Option User Guide for Cisco ICM/IPCC Enterprise
& IPCC Hosted Editions for detailed information about configuring a Outbound Option transfer
to IVR campaign.)

Figure 114: Example Routing Script for a Transfer to IVR Campaign Using Outbound Option with IP IVR

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)