Cisco Cisco IP Contact Center Release 4.6.2 Release Note

Figure 116: Example Routing Script Using the Dialed Number for the MR Routing Client

• Lines connecting objects cannot appear on top of objects and therefore, partially display under

the objects; for example, the line connecting the “X” (output terminal failure) on the Select
object to the End object runs partially under the Select object.

• Translation routes are not used in the IPCC System PG, so routing scripts using this PG do

not need to use this object.

Configuring a Queue to Agent Node

The following illustration displays the Queue to Agent tab of the Queue to Agent Properties
dialog box.

Figure 117: Queue to Agent Properties

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)