Cisco Cisco IPCC Web Option Release Note

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Figure 67: Route Select Type

For Target Type, select Agent, Enterprise Service, Enterprise Skill Group, Service,
Service Array, or Skill Group.

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If you selected Enterprise Service or Enterprise Skill Group, select a Business Entity
and Enterprise target.

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Select to Distribute among targets or Select most eligible targets.

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If you selected Select most eligible targets:

Select Pick the target with the minimum value or Pick the target with the
maximum value.

In the Accept target if field, enter a condition that the target must meet to be selected.

Select Start with first target or Start with next target. See Types of Target
Searching.

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In the Target references field, select Explicit target references to use direct references
to targets, or Lookup target references by expression to use expressions that
evaluate to names of targets.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)