Cisco Cisco IPCC Web Option Release Note

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Optionally, check Enable target requery.

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Click OK.

2. The fields in the Route Select Properties dialog box change depending on your route select

type selections. Enter and select data appropriate for the type you selected.

3. Click Validate to check whether the targets you defined are valid. Correct any errors that

are flagged.

4. Optionally, add connection labels.

Transferring Calls from Agents to Agents

You can transfer a call from an agent to an agent by using the Agent to Agent node in the Targets
tab of the Palette.

Figure 68: Agent to Agent Icon

The Agent to Agent node routes the call to the specified agent. You define the agent either by
directly selecting the agent from the database or by providing an expression using a formula.
The expression must translate to agent peripheral number or SkillTargetID. The router then
finds a valid label for the agent. If there are no labels configured for the specified agent, the
failure node of the Agent to Agent node is executed.

Following is the Properties dialog box for the Agent to Agent node:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)