Cisco Cisco Unified Contact Center Enterprise 9.0(2) Release Note

Figure 142: Queue to Agent node Properties

Note: Lines connecting objects cannot appear on top of objects and therefore, partially display
under the objects; for example, the line connecting the “X” (output terminal failure) on the
Select object to the End object runs partially under the Select object.

Figure 143: Using the Dialed Number for the MR Routing Client and Routing through a Select Node to a Skill Group

Transfer to IVR Using Outbound Option with IP IVR

The following diagram displays a routing script for a transfer to IVR campaign using Outbound
Option with IP IVR.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)