Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Data can be a literal string or a formula that evaluates to a string. The data, its type, and the
format it is to be played in is sent to VRU as part of the play request.

Note: The CallRouter will not verify the format setting to see if it is valid for the specific data
type or micro-application. If the data format is invalid, the micro-application's result code will
indicate such an error.

Following is the Properties dialog box for the Play node:

Figure 91: Play Properties

Define Play node properties as follows:

1. Click Add to add a new file or data element to play to the caller.

2. In the pop-up menu, select Media or Data.

3. If you selected Media in Step 3:

–

Enter the name of the file to play in the File name field.

–

In the Library drop-down list, select the location of the file. You can select:

System

Application (default)

None

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)