Cisco Cisco IP Contact Center Release 4.6.1 Release Note

ISN deals with barge-in as follows: If barge-in is not allowed (not checked), the Voice
Browser continues to prompt play when a caller starts entering digits. If barge-in is allowed
(checked), the Voice Browser discontinues prompt play when the caller starts entering
digits.

6. Optionally, clear ICM may interrupt. When checked (the default), the operation of the

node can be interrupted by the ICM router.

7. Optionally, add comments or connection labels.

Overriding VRU Settings

You can override a default VRU setting on a call-by-call basis by using the VRU Settings node
(in the Queue tab of the Palette).

Figure 92: The VRU Settings Icon

You can only override one VRU setting with the VRU Settings node; you must use additional
nodes to override additional settings.

Following is the Properties dialog box for the VRU Settings node:

Figure 93: VRU Settings Properties

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)