Cisco Cisco IP Contact Center Release 4.6.1 Release Note

In this example:

•

The Left-value, CallerEnteredDigits, is a variable . More specifically, it is a call control
variable.

•

The operator is the "Equal To" equality operator.

•

The Right-value is the number 1.

If the value of CallerEnteredDigits is 1, the formula returns true; otherwise, the formula returns
false.

Variables

What is a Variable?

A variable is a named object that holds a value. You use variables in formulas to select targets
and help in call tracking.

Variable Syntax

Following is the syntax for using a variable in a formula:

Following is the syntax for using a variable in a formula:

object-type.object-name.variable-name

Where:

•

The object-type is an object category, such as Service.

•

The object-name is the name of an object contained in the ICM database, such as the name
of a Service (for example, BosSales).

•

The variable-name is the name of an object that can hold a value, such as a call control
variable (for example, (CallerEnteredDigits).

•

Each component in the variable is separated by a period (.).

Single-Target Variables

A single-target variable examines data for one specified routing target. For example, the variable:

Service.BosSales.ExpectedDelay

examines the expected delay for the BosSales service.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)