Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Using Formulas

You can use formulas in many routing nodes to both 

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What is a Formula?

A formula consists of one or more expressions that ICM software evaluates to produce a value
that it can use for subsequent script processing. You define expressions - made up of 

 or

 in scripts.

Formula Example

Following is a simple example of a formula:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)