Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Script Administration

This section describes Script Administration.

This section contains the following topics:

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How to Check Script Routes

After you save a script, you should check that all routes referenced have valid labels for the
routing clients and dialed numbers for which you have scheduled the script.

Note: You must have saved the script to the ICM database before you can check the routes.

For ICM software to route calls through a script, you must have defined a routing label for each
route referenced in the script. Each label is valid only for specific routing clients and, optionally,
for specific dialed numbers.

To check script routes:

Start Check Routes from the ICM Admin Workstation group. The Check Routes window opens.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)