Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Figure 18: Dialed Number Properties - Dialed Number Tab

Define Dialed Number node properties as follows:

1. Select one or more dialed numbers or Script Selectors from the Dialed numbers list and

click Add> to move them to the Target dialed numbers list. If the current contact matches
one of the selections in the Target dialed numbers list, processing continues on the node's
success branch; otherwise, processing continues on the failure branch.

2. Optionally, add comments and connection labels.

How to Categorize a Contact by the Calling Line ID

You can categorize a contact based on its Calling Line ID by using the CLID node ( in the
Routing tab of the Palette).

Figure 19: The CLID Icon

The CLID node tests the billing telephone number of the contact to see if it matches:

•

A specific (CLID) that you provide (for example, a specific region, area code, or an area
code plus a local exchange).

•

A variable expression.

By default, ICM software compares the list of values against the calling line ID of the contact.
However, you can specify another value or expression to be used instead of the CLID.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)