Cisco Cisco IP Contact Center Release 4.6.1 Release Note

Note: For Web Collaboration requests, the CLID maps to the applicationstring1 variable.

Before defining CLID node properties, you must insert one or more targets and connections
from the CLID node.

Then define CLID node properties as follows:

1. In the Calling Line ID tab:

a.

Figure 20: CLID Properties - Calling Line ID

For each branch to a different target, select the Case (the number displayed on each
success connection branch); for example, 1, 2, and 3.

b.

For each Case, select the Type of match. Click Region, Prefix, or Exact Match.

c.

For each Case, enter the Calling line ID to match. If you selected Region, select a
region from the drop-down list; for example, California. If you selected Prefix, enter
the Prefix number. If you selected Exact Match, enter the Calling line ID to match.

d.

To sort the list by case, click Sort.

e.

To delete a row, select the row and click Delete.

2. In the Variable tab:

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)