Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Peripheral, Route, and Routing Client Reportsroutes07: Route Tasks, Averages and Service Levels Real 

Service Level30 (current half-hour)

Same as above, but calculated for the current half-hour interval.
Derived from: (ServiceLevelCallsHalf + ServiceLevelAbandHalf) / 

ServiceLevelCallsOfferedHalf

Service Level Today

Same as above, but calculated for today.
Derived from: (ServiceLevelCallsToday + ServiceLevelAbandToday) / 

ServiceLevelCallsOfferedToday

routes07: Route Tasks, Averages and Service Levels Real Time Report 

The route enterprise name.
Derived from: Route.EnterpriseName

The number of tasks for the service or route on which agents are active (that 

is, the agent handling the task is currently in the active or talking state).
Derived from: Route_Real_Time.AgentsTalking

Title

The name you give it when you save the report

Subject

A table of the selected routes showing task counts, queue 

status, and service level data for the last five-minutes.

Purpose

To show current route activity and performance

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By media routing domain and then by route

Drilldowns available

No

Schema database 

table

Route

Route_Real_Time

Media_Routing_Domain

Service

Controller_Time