Cisco Cisco E-Mail Manager Unity Integration Option ユーザーガイド
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Peripheral, Route, and Routing Client Reportsroutes07: Route Tasks, Averages and Service Levels Real
Service Level30 (current half-hour)
Same as above, but calculated for the current half-hour interval.
Derived from: (ServiceLevelCallsHalf + ServiceLevelAbandHalf) /
Derived from: (ServiceLevelCallsHalf + ServiceLevelAbandHalf) /
ServiceLevelCallsOfferedHalf
Service Level Today
Same as above, but calculated for today.
Derived from: (ServiceLevelCallsToday + ServiceLevelAbandToday) /
Derived from: (ServiceLevelCallsToday + ServiceLevelAbandToday) /
ServiceLevelCallsOfferedToday
routes07: Route Tasks, Averages and Service Levels Real Time Report
Data:
Route
The route enterprise name.
Derived from: Route.EnterpriseName
Derived from: Route.EnterpriseName
Active
The number of tasks for the service or route on which agents are active (that
is, the agent handling the task is currently in the active or talking state).
Derived from: Route_Real_Time.AgentsTalking
Derived from: Route_Real_Time.AgentsTalking
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected routes showing task counts, queue
status, and service level data for the last five-minutes.
Purpose
To show current route activity and performance
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By media routing domain and then by route
Drilldowns available
No
Schema database
table
Route
Route_Real_Time
Media_Routing_Domain
Service
Controller_Time