Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Peripheral, Route, and Routing Client Reports
routes13: Route Historical All Fields Report
TimeZone
The time zone for the date and time. The value is the offset in minutes from
GMT.
Derived from: Route_Half_Hour.TimeZone
Derived from: Route_Half_Hour.TimeZone
Offered
The total of incoming tasks plus internal tasks offered on this route during the
half-hour interval.
Derived from: Route_Half_Hour.CallsOfferedToHalf
Derived from: Route_Half_Hour.CallsOfferedToHalf
Incoming
The total of incoming tasks on this route during the half-hour interval.
Incoming tasks include only Inbound ACD tasks arriving on trunks (that is,
tasks that are not internally generated).
Derived from: Route_Half_Hour.CallsIncomingToHalf
Derived from: Route_Half_Hour.CallsIncomingToHalf
Handled
The total number of tasks handled on this route during the half-hour interval.
CallsHandled includes all tasks handled by any answering resource for the
route (for example, an IVR, agent, or voice mail port).
Derived from: Route_Half_Hour.CallsHandledToHalf
Derived from: Route_Half_Hour.CallsHandledToHalf
Routed
The total tasks the ICM software sent to this route during the half-hour
interval.
Derived from: Route_Half_Hour.CallsRoutedToHalf
Derived from: Route_Half_Hour.CallsRoutedToHalf
Aband in Queue
The number of tasks abandoned in queue on this route during the half-hour
interval.
Derived from: Route_Half_Hour.CallsAbandQToHalf
Derived from: Route_Half_Hour.CallsAbandQToHalf
Service Level
The cumulative ICM service level for the route during the half-hour interval.
The ICM software uses the same type of service level calculation as specified
for the service associated with the route.
Derived from: Route_Half_Hour.ServiceLevelToHalf
Derived from: Route_Half_Hour.ServiceLevelToHalf
Service Level Tasks
The cumulative total of tasks to the route answered within the ICM service
level during the half-hour interval.
Derived from: Route_Half_Hour.ServiceLevelCallsToHalf
Derived from: Route_Half_Hour.ServiceLevelCallsToHalf