Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Peripheral, Route, and Routing Client Reports

routes13: Route Historical All Fields Report

Cumulative total of tasks to the route abandoned within the ICM service level 

during the half-hour interval. 
Derived from: Route_Half_Hour.ServiceLevelAbandToHalf 

The number of tasks to the route answered or abandoned during the half-hour 

interval. 
Derived from: Route_Half_Hour.ServiceLevelCallsOfferedToHalf 

The average delay in seconds for tasks queued for the route during the 

half-hour interval. The value is calculated as follows:DelayQTimeToHalf / 

CallsQToHalf. 
Derived from: Route_Half_Hour.AvgDelayQToHalf 

The sum of delay time of all tasks in queue for the route during the half-hour 

interval. This field is populated with the LocalQTime from the 

Termination_Call_Detail record.
Derived from: Route_Half_Hour.DelayQTimeToHalf 

The number of tasks to the route in queue during the half-hour interval. A call 

that queues multiple times is counted as queued once for the route. 
Derived from: Route_Half_Hour.CallsQToHalf 

The average delay time of tasks to the route that were abandoned in queue 

during the half-hour interval. This value is calculated as 

follows:DelayQAbandTimeToHalf / CallsAbandQToHalf. 
Derived from: Route_Half_Hour.AvgDelayQAbandToHalf 

The total number of seconds that tasks to the route that were abandoned in 

queue waited during the interval. These are tasks that existed in the queue 

but were abandoned before being handled by an agent or trunk device. 
Derived from: Route_Half_Hour.DelayQAbandTimeToHalf 

The sum of answer wait time in seconds for all incoming tasks to the route 

during the half-hour interval. 
Derived from: Route_Half_Hour.AnswerWaitTimeToHalf