Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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Service Reports

entsvc11: Tasks Analysis of Enterprise Services Daily Report

Enterprise service historical reports

This section describes the following historical reports:

entsvc11: Tasks Analysis of Enterprise Services Daily Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Service(s) showing daily 

task count totals, queue delay-time totals, and service level 

averages.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show daily task status for the selected enterprise services

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By enterprise service and then by date and time

Drilldowns available

Yes

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour