Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Service Reports
entsvc24: Enterprise Service Historical All Fields Report
*Auto Out Time
The total handle time, in seconds, for completed AutoOut (predictive) tasks
handled this service during the half-hour interval.
Handle time includes WorkTime, TalkTime, and HoldTime, all of which are
Handle time includes WorkTime, TalkTime, and HoldTime, all of which are
taken from the Termination_Call_Detail records. The AutoOutCallsTime value
includes the time spent from the task being initiated to the time the agent
completes after-task work time for the task. The value is updated in the
database when the after-task work time associated with the task (if any) has
completed.
Derived From: Service_Half_Hour.AutoOutCallsTimeToHalf
Derived From: Service_Half_Hour.AutoOutCallsTimeToHalf
*Auto Out Talk Time
The total talk time, in seconds, for completed AutoOut (predictive) tasks
handled by the service during the half-hour interval.
This value includes the time spent from the task being initiated to the time the
This value includes the time spent from the task being initiated to the time the
agent begins after-task work for the task. It is based on TalkTime from
Termination_Call_Detail. It therefore includes the HoldTime associated with
the task. AutoOutCallsTalkTime is updated in the database when the after-task
work time associated with the task (if any) has completed.
Derived From: Service_Half_Hour.AutoOutCallsTalkTimeToHalf
Derived From: Service_Half_Hour.AutoOutCallsTalkTimeToHalf
*Auto Out Hold
The total number of completed AutoOut (predictive) tasks that this service has
placed on hold at least once. The value is updated in the database when the
after-task work time associated with the task (if any) has completed.
Derived From: Service_Half_Hour.AutoOutCallsOnHoldToHalf
Derived From: Service_Half_Hour.AutoOutCallsOnHoldToHalf
*Auto Out Hold Time
The total number of seconds that AutoOut (predictive) tasks were placed on
hold by this service during the half-hour interval.
This data element is based on HoldTime from the Termination_Call_Detail
This data element is based on HoldTime from the Termination_Call_Detail
record. The value is updated in the database when the after-task work
associated with the task (if any) has completed.
Derived From: Service_Half_Hour.AutoOutCallsOnHoldTimeToHalf
Derived From: Service_Half_Hour.AutoOutCallsOnHoldTimeToHalf
*Preview
The total number of completed outbound Preview tasks made by this service
during the half-hour interval. The value is updated in the database when the
after-task work time associated with the task (if any) has completed.
Derived From: Service_Half_Hour.PreviewCallsToHalf
Derived From: Service_Half_Hour.PreviewCallsToHalf
*Preview Time
The total handle time, in seconds, for completed outbound Preview tasks
handled by this service during the half-hour interval.
Handle time includes WorkTime, TalkTime, and HoldTime, all of which are
Handle time includes WorkTime, TalkTime, and HoldTime, all of which are