Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Agent Reports
agteam20: Agent Team Real Time Report
agteam20: Agent Team Real Time Report
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent teams' primary supervisor. If primary supervisor is not configured
then Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent is currently working.
Overview:
Title
The name you give it when you save the report
Subject
A table summary of the current agent states of each agent
within the selected agent team(s).
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the current status of the selected agent team(s)
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By agent team, media routing domain, agent's last name,
first name, phone extension, login data and time, and skill
group
Drilldowns available
No
Schema database
tables
Agent
Agent_Real_Time
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Controller_Time