Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help

Agent Reports

agteam02: Agent Team Status Report

Agent by team real-time reports

This section lists the following real-time reports:

agteam02: Agent Team Status Report

The name of the agent team.
Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. If a primary supervisor is not 

configured, then the Supervisor field can contain any of the configured 

secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName

Subject

A table of selected agent teams showing each agent's current 

logon date and time, state, and last state change

Purpose

To show current agent team status and agent availability

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By agent team, skill group, agent last name, and agent first 

name

Drilldowns available

No

Data derived from 

ICM Schema 

database tables

Agent

Agent_Real_Time

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Controller_Time