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Cisco Cisco IPCC Web Option User Guide

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Agent Reports
agteam04: Agent Task Detail Activity Report
 
Media
The media routing domain from which the agent is logged off. 
Derived from: Media_Routing_Domain.EnterpriseName
Log On DateTime
The date and time the agent logged on, measured in YY:MM:DD (month, day, 
year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from Agent_Real_Time Table.DateTimeLogin
Log On Duration 
The number of hours, minutes, and seconds (in HH:MM:SS format) that the 
agent was logged on.
Derived from: Agent_Logout.LoginDuration
Log Out DateTime
The ICM software's central controller date and time when the agent logged 
out.
Derived from: Agent_Logout.LogoutDateTime
Reason Code
A code received from the peripheral that indicates the reason for the agent's 
last state change. If not defined, this shows NONE.
Note: The agent's desk settings and CTIOS registry settings need to be 
configured to display the reason code. You can do this in the ICM Configuration 
Manager's Agent Desk Settings List tool.
For a list of default reason codes, see 
.
Derived from: Agent_Logout.ReasonCode
Agent Team Summary
The total agent data in the agent team.
agteam04: Agent Task Detail Activity Report
Overview:
Title
The name you give it when you save the report