Cisco Cisco IPCC Web Option User Guide
9-2
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Peripheral, Route, and Routing Client Reports
periph01: Peripheral Real Time Report
Peripheral real-time reports
This section describes the following real-time reports:
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periph01: Peripheral Real Time Report
Standard ACD
real-time
table
All the available peripheral
real-time report data in the
Peripheral_Real_Time database
table.
Standard ACD
historical
table
All the available peripheral
real-time report data in the
Peripheral_Half_Hour database
table.
Table 9-1 Peripheral Templates (continued)
Template Name
Applicable
Environment
Environment
Type
Description
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Peripheral(s) showing the current data
for switch status, task and agent status, and service levels
(for use with all peripheral types).
Purpose
To show current peripheral status
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By peripheral enterprise name and then by the date and time
Drilldowns available
Yes
Schema database
table
Peripheral
Peripheral_Real_Time