Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help 

Working with Reports

Create a new report

You can create multiple reports at once by selecting multiple templates from the 

same report category.  When you create multiple reports, the same items and time 

range are used for each report. 

Selecting templates

On the WebView Reporting page, use the menu on the left side to select the 

category of information you want.  Select a sub-category if necessary.

Click Create a report.  The first page of the Create a report wizard opens.

Select to view Standard (ICM with legacy ACD) templates, IPCC templates, or both 

types of templates by checking or unchecking the Standard Templates and IPCC 

Templates checkboxes.

Select the checkbox next to each template that you want to use.  You can select 

both real-time and historical report templates.
Note: If you select a template that uses a graph format, you must enable ActiveX 

Controls and plug-ins to view the report.  See Troubleshooting for more 

information.Click Next. You must now select report items. See 

 below.

Selecting report items

The report items that you select are used in each report that you are creating.

Select the items from the All Items list that you want to include in the report by 

either:

• Clicking the items that you want to include. 

• Entering the first few letters of an item into the text box at the top of the list to 

search for a specific item. Click the items that you want to include in the report. 

Click the arrow pointing right to add the select item or items to the report. To add 

all items to the report, click the double arrows pointing right.

Click Finish if you are creating real-time reports. Each report opens in a new 

window. Click Next if you are creating historical reports to select the report date 

and time range. See 

 below.