Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help 

Skill Group Reports

entskg08: FTE for Enterprise Skill Group Half Hour Report

Enterprise skill group historical reports

This section describes the following historical reports:

entskg08: FTE for Enterprise Skill Group Half Hour Report

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Skill Group(s) showing 

half-hour full-time equivalent (FTE) counts for agents 

signed on, idle, available, talking, and in wrap-up.
Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show how many agents could be used in the selected 

enterprise skill group(s) for the selected time period.

Applicable environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By enterprise skill group and then by date and time

Drilldowns available

Yes

Applicable in an IPCC 

environment

Yes

Schema database table

Skill_Group

Enterprise_Skill_Group_Member

Skill_Group_Half_Hour