Cisco Cisco IPCC Web Option User Guide

ICM WebView Online Help 

Trunk Group and IVR IPCC Reports

nettrk12: Network Trunk Group Half Hour Report

Network trunk historical reports

This section describes the following historical reports:

nettrk12: Network Trunk Group Half Hour Report

The enterprise name of the network trunk group.
Derived from: Network_Trunk_Group.EnterpriseName

The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS 

(month, day, year, hour, minute, second) format.
Derived from: Network_Trunk_Group.DateTime

All Trunks Busy (Half-Hour)

The state of a trunk group when all trunks are simultaneously in use. The 

trunk group cannot accept any new inbound or outbound calls in this state. 

The ICM software tracks the amount of time during which all trunks in a trunk 

group are busy during the current half-hour interval.
Derived from: Network_Trunk_Group_Half_Hour.AllTrunksBusyToHalf

Title

The name you give it when you save the report

Subject

A table of half-hour data of trunks in the selected Network 

Trunk Group(s).

Purpose

To show the status of the selected network trunk groups for 

the selected time period

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By network trunk group

Drilldowns available

No

Schema database 

table

Network_Trunk_Group

Network_Trunk_Group_Half_Hour