Cisco Cisco Unified Contact Center Enterprise 9.0(1) User Guide

ICM WebView Online Help

Agent Reports

agteam28: Agent Team Real Time All Fields Report

Derived from: Agent_Real_Time.OnHold

The device target the agent is logged into. This applies to IPCC agents only.
Derived from: Agent_Real_Time.NetworkTargetID

Agent by team historical reports

This section lists the following historical reports: