Cisco Cisco Unified Contact Center Enterprise 9.0(1) Mode D'Emploi

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Agent Reports

agteam28: Agent Team Real Time All Fields Report

Derived from: Agent_Real_Time.OnHold

The device target the agent is logged into. This applies to IPCC agents only.
Derived from: Agent_Real_Time.NetworkTargetID

Agent by team historical reports

This section lists the following historical reports: