Cisco Cisco IP Contact Center Release 4.6.1 User Guide
7-13
ICM WebView Online Help
Blended Agent Reports
Blended agent real-time reports
perskg11: Blended Agent Statistics Report
Data:
Skill Group Name
The name of the skill group.
Derived from: Skill_Group.EnterpriseName
Derived from: Skill_Group.EnterpriseName
Agents on Predictive/Progressive Tasks
The number of agents in the skill group currently talking on AutoOut (predic-
tive) tasks.
Derived from: Skill_Group_Real_Time.TalkingAutoOut
Derived from: Skill_Group_Real_Time.TalkingAutoOut
Agents on Preview Tasks
The number of agents in the skill group currently talking on outbound Preview
tasks.
Derived from: Skill_Group_Real_Time.TalkingPreview
Derived from: Skill_Group_Real_Time.TalkingPreview
Agents on Reserved Tasks
The number of agents in the skill group currently talking on agent reservation
tasks.
Derived from: Skill_Group_Real_Time.TalkingReserve
Derived from: Skill_Group_Real_Time.TalkingReserve
Report Summary
The totals of each field in the report.
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Peripheral Skill Group(s) showing their
associated Blended Agent status.
Purpose
To show the current blended agent status in the selected
peripheral skill groups
Applicable
environment
Blended Agent. Blended Agent reports are voice only domain
reports.
Template type
Real-time table
Default sort order
By the skill group and then by the agents on predictive calls
Drilldowns available
No
Schema database
tables
Skill_Group
Skill_Group_Real_Time