Cisco Cisco IP Contact Center Release 4.6.1 User Guide
7-14
ICM WebView Online Help
Blended Agent Reports
Blended agent historical reports
Blended agent historical reports
This section lists the following historical reports:
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agtskg10: Blended Agent Predictive and Progressive Tasks Detail
Performance Report
Overview:
Title
The name you give it when you save the report
Subject
A table of all agents in the selected skill groups showing each
agent's call detail data performance on predictive calls,
gathered in half-hour increments.
Purpose
To show blended agent predictive and progressive call
performance for the selected time period.
Applicable
environment
Blended Agent
Template type
Historical table
Default sort order
By last name, first name, media, and skill group
Drilldowns available
No
Schema database
table
Agent
Agent_Half_Hour
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member