Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Peripheral, Route, and Routing Client Reports
routes13: Route Historical All Fields Report
% Aban
The percentage of abandoned tasks to a service or route during the interval
(for example, during the current half-hour).
Derived from: Route_Half_Hour.CallsAbandQToHalf * 1.0 /
Derived from: Route_Half_Hour.CallsAbandQToHalf * 1.0 /
(Route_Half_Hour.CallsHandledToHalf + Route_Half_Hour.CallsAbandQToHalf)
Route Summary
A summary of all fields for each route.
routes13: Route Historical All Fields Report
Data:
Route
The name of the route.
Derived from: Route.EnterpriseName
Derived from: Route.EnterpriseName
Route ID
The route ID number.
Derived from: Route.RouteID
Derived from: Route.RouteID
DateTime
The date and time at the start of the half-hour interval.
Derived from: Route_Half_Hour.DateTime
Derived from: Route_Half_Hour.DateTime
Overview:
Title
The name you give it when you save the report
Subject
A table of all the selected routes listing all the available route
historical report data for the selected interval
Purpose
To show all the available agent route historical report data in
the Route_Half_Hour database table so that you can select
which data you want for a customized route historical report
Applicable
environment
Standard ACD
Template type
Historical table
Default sort order
By route
Drilldowns available
No
Schema database
tables
Route
Route_Half_Hour