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Peripheral, Route, and Routing Client Reports

routes12: Tasks Analysis of Routes Half Hour Report

The percentage of abandoned tasks during the interval.
Derived from: Route_Half_Hour.CallsAbandQToHalf * 1.0 / 

(Route_Half_Hour.CallsHandledToHalf + Route_Half_Hour.CallsAbandQToHalf)

A summary of all fields for each route.

A summary of all fields for all routes.

routes12: Tasks Analysis of Routes Half Hour Report

The route enterprise name.
Derived from: Route.EnterpriseName

The date and time when the record was generated in MM/DD/YY (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Route_Half_Hour.DateTime

Title

The name you give it when you save the report

Subject

A table of the selected routes showing half-hour task count, 

queue delay-time, and service level totals.

Purpose

To show route half-hour activity and performance for the 

selected time period.

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By the route and then by date and time

Drilldowns available

No

Schema database 

table

Route

Route_Half_Hour