Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help 

Peripheral, Route, and Routing Client Reports

rtecli12: Routing Client Historical All Fields Report

Routing client historical reports

This section describes the 

.

rtecli12: Routing Client Historical All Fields Report

The routing client enterprise name
Derived from: Routing_Client.EnterpriseName

Central Controller date and time at the start of the five-minute interval. 
Derived from: Routing_Client_Five_Minute.DateTime 

The routing client ID number. 
Derived from: Routing_Client_Five_Minute.RoutingClientID 

The Physical Interface Controller ID number. 
Derived from: Routing_Client_Five_Minute.PhysicalControllerID 

Title

The name you give it when you save the report.

Subject

A table of all the selected routing clients listing all the 

available routing-client historical report data for the selected 

interval.

Purpose

To show all the available agent route historical report data in 

the Routing_Client_Five_Minute database table so that you 

can select which data you want for a customized 

routing-client historical report

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By routing client and then by date and time

Drilldowns available

No

Schema database 

tables

Routing Client

Routing_Client_Five_Minute