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Service Reports

entsvc05: Enterprise Service Tasks Offered Over Half Hour Report

The number of tasks answered by a service during the current day.
Derived from: Service_Real_Time.CallsAnsweredToday

The number of tasks abandoned by a service during the current day.
Derived from: Service_Real_Time.CallsAbandQToday

The service level for the day.
Derived from: (Service_Real_Time.ServiceLevelCallsToday+ 

Service_Real_Time.ServiceLevelAbandToday) * 1.0 / 

Service_Real_Time.ServiceLevelCallsOfferedToday 

The total of each field for all enterprise services. 

entsvc05: Enterprise Service Tasks Offered Over Half Hour Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

Title

The name you give it when you save the report

Subject

A pie chart of the selected Enterprise Service(s) showing the 

percentage distribution of tasks offered since the end of the 

last half-hour interval.

Purpose

To show enterprise service half-hour task distribution

Applicable 

environment

Standard ACD

Template type

Real-time Pie Chart

Default sort order

By enterprise service

Drilldowns available

No

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Real_Time