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Service Reports

entsvc06: Enterprise Service Service Levels Real Time Report

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: Service_Real_Time.CallsOfferedHalf

entsvc06: Enterprise Service Service Levels Real Time Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

Title

The name you give it when you save the report

Subject

A bar graph of the selected Enterprise Service(s) showing 

service levels since the end of the last five-minute interval, 

the last half-hour interval, and since midnight.

Purpose

To show the service-level trend of the selected enterprise 

services.

Applicable 

environment

Standard ACD

Template type

Real-time bar graph

Default sort order

By enterprise service

Drilldowns available

No

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Real_Time