Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help

Working with Reports

Create a new report

Selecting the report date and time range

The last step in creating a historical report involves selecting the date and time 

range of the report. The date and time range can be either relative or fixed. 

Relative date and time ranges, such as Today and This Week, provide data relative 

to the day you run the report. Fixed date and time ranges, such as October 3, 

2002, 09:00 to October 3, 2002, 12:00, are specific dates and times that do not 

change if you run the report again at a different time.

Select either a relative time span or fixed date range, as follows:

• If you want to select a relative time span, open the Relative Time Span drop 

down menu and select the time span. 

• If you want to select a fixed date range, change the From and To dates from the 

calendars.  Select the hour and minute time entries by clicking the respective 

down arrows and selecting the desired hours and minutes. 
Note: If you run a report on today's data and leave the To time field set to 

23:59, the report displays data up to the current time. 

Click Finish. Each report opens in a new browser window.

You now can modify the report by clicking the menu options that appear on the left 

side of the report. You can also sort the report data by each column. If you are 

satisfied with your report, click the Save Report Definition menu option. 

Opening a report in a new window

Once you have created a report, you can open the report in a new window. 

On an open report screen, click the Open this report in a new window link. A 

new browser window opens, displaying the report data.
When you open a report in a new window, you can perform the following:

• Share the URL of a report open in a new window so that others can view the 

report.  (Sharing the URL of the original report screen results in errors when you 

or others attempt to open the shared URL.) You can share the report by pasting 

the URL into an e-mail message or other applications. 

The URL for the report in the new window appears in the page source.  Use your 

browser's menu options to view the source.  The URL  appears in the source 

after the message that begins with "Do you want to copy the URL for this report 

to link to it from other applications?" . For more information about viewing the 

page source, refer to the browser's help. 
You can select and copy this URL and paste it into your e-mail message or other 

program. Be sure to copy the entire URL from "http://" to the end.