Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help 

Working with Reports

Sort report data by column

Note: When you select a large number of agents to  report on, the length of the 

report URL increases. However some browsers and servers impose a limit on the 

size of a URL that can be pasted into the browser address bar. If the URL for 

your report exceeds this limit, although you will be able to copy the entire URL, 

you will not be able to paste all of in to the browser address bar.

• Save the report data using the browser's Save As command (saving from the 

original report window results in an error). For more information on saving 

reports from your browser, refer to the browser's help.

• Enlarge the display area by maximizing the browser window

Sort report data by column

You can change how the data is sorted in reports that do not group data. You can 

sort data by any column with an underlined column header.  Report data sorts in 

ascending order in the column you selected.

On an open report window, click the underlined column header that you want to 

use to sort the data. 

Change report items

You can change the items that are included in both newly created and saved 

reports. 

On an open report window, select the Change Items menu option. The Change 

Report Items page opens.

Add items to the report from the All Items list by:

• Clicking the items you want to include in the report and clicking the arrow 

pointing right.

• Entering the first few letters of an item into the text box at the top of the list to 

search for a specific item. Click the items that you want to include in the report 

and click the arrow pointing right.

• Clicking the double arrows pointing right to add all items to the report. 

Remove items from the report from the Report Items list by:

• Clicking the items you want to remove from the report and clicking the arrow 

pointing left.

• Entering the first few letters of an item into the text box at the top of the list to 

search for a specific item. Click the items that you want to remove from the 

report and click the arrow pointing left.

• Clicking the double arrows pointing left to remove all items from the report.