Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Service Reports

entsvc12: Tasks Analysis of Enterprise Services Half Hour Report

The percentage of tasks handled by a specific route or service.
Derived from: Service_Half_Hour.CallsHandledToHalf / 

Service_Half_Hour.CallsOfferedToHalf

The number of abandoned tasks during the interval.
Derived from: Service_Half_Hour.CallsAbandQToHalf

The percentage of tasks abandoned during the interval.
Derived from: Service_Half_Hour.CallsAbandQToHalf / 

Service_Half_Hour.CallsOfferedToHalf

The total of each field for all peripheral services.  

entsvc12: Tasks Analysis of Enterprise Services Half Hour Report

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Service(s) showing 

half-hour task counts and queue delay-time totals, and 

service-level totals. 
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the half-hour task status for the selected enterprise 

services for the selected time period.

Applicable 

environment

Standard ACD

Template type

Historical table

Default sort order

By enterprise service and then by date and time

Drilldowns available

Yes

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour